Terms & Conditions
Overview
This website is operated by Metal + Stone. Throughout the site, the terms “we”, “us” and “our” refer to Metal + Stone.
By accessing our website and/or purchasing from us, you agree to be bound by these Terms & Conditions, including any policies referenced within them.
If you do not agree to these terms, you should not use this website.
We may update these Terms & Conditions from time to time, and it is your responsibility to check this page for any changes. Continued use of the website means you accept any updates.
Online Store Terms
By using this site, you confirm that you are at least the age of majority in your country or have permission to use this site.
You agree not to use our products for any illegal or unauthorised purpose and not to violate any laws in your jurisdiction.
Any breach of these terms may result in refusal of service.
Products
Metal + Stone pieces are designed and made with care, using sterling silver and 18k gold vermeil, alongside semi-precious stones.
We aim to display product colours and details as accurately as possible, but we cannot guarantee your screen will show colours exactly as they appear in person.
All products are subject to availability, and we reserve the right to discontinue items at any time.
Shipping
Orders are usually processed and shipped within 3 business days.
Delivery options are as follows:
Royal Mail 1st Class: 1-3 working days
Please refer to our Shipping Policy for full details.
Pricing & Availability
Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.
We are not liable for any changes in pricing or availability.
Orders
We reserve the right to refuse or cancel any order at our discretion, including if we suspect fraudulent activity or errors in pricing or stock.
You agree to provide accurate and complete information when placing an order.
Returns
We provide a 14-day window for returns starting from the delivery date of your purchase. For a return to be valid, jewellery must be in its original, unworn state and kept within the initial packaging. To initiate the process, please complete the form on the returns portal. Packages sent back without an official confirmation will not be processed. Please be aware that shipping fees are non-refundable and customers must cover all return transit costs.
Intellectual property
All content on this website, including images, designs, branding, and product descriptions, belongs to Metal + Stone and may not be copied, reproduced, or used without permission.
Liability
We are not liable for any indirect or consequential loss arising from the use of our website or products.
Our liability is limited to the value of the product purchased.